Privacy Policy

1. Introduction & Scope

Primeform (Pty) Ltd ("Primeform", "we", "our", or "us") is committed to protecting the privacy and security of your personal information. This policy describes how we collect and use personal information about you during and after your use of our website (primeform.co.za) in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013, of the Republic of South Africa.

2. What Personal Information We Collect

We only collect information that is strictly necessary to handle your inquiries and provide our services. This includes information you provide via our contact forms:

• Full Name
• Email Address
• Company / Entity Name
• Subject of Inquiry
• Project Overview / Message Content

3. How We Use Your Information

We process your personal information for the following purposes:

• To respond to your inquiries and requests for collaboration.
• To provide you with information about our strategic services and flagship projects like Mineguard.
• To manage our business relationship with you.

4. Legal Basis for Processing

Under POPIA, our legal basis for processing your information is:

• Consent: When you voluntarily submit your information through our contact forms.
• Legitimate Interest: To respond to your inquiries and manage prospective business relationships.

5. How We Store and Protect It

We implement appropriate technical and organizational measures to secure your data against unauthorized access, loss, or destruction. Data is stored on secure servers managed by our hosting provider (Firebase/Google Cloud), adhering to enterprise-grade security standards.

6. Who We Share It With

Primeform does not sell, rent, or share your personal information with third parties for marketing purposes. We only disclose information to service providers strictly necessary for operating our site and services (e.g., Firebase for data storage and hosting). We may share information within our strategic alliance with Industrial Growth Hub where relevant to your project inquiry.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

8. User Rights under POPIA

In accordance with POPIA, you have the right to:

• Request access to the personal information we hold about you.
• Request the correction or deletion of your personal information.
• Object to the processing of your personal information.
• Withdraw consent at any time (where processing is based on consent).
• Lodge a complaint with the Information Regulator of South Africa.

9. Cookies

Our website uses strictly necessary and functional cookies only. These are required for session management and form submission functionality. We do not use third-party analytics, marketing, or tracking cookies. For more details, please view our Cookie Policy.

10. Contact Details

If you have any questions about this Privacy Policy or our treatment of your personal information, please contact our Information Officer at: